26 articles in this Topic
- When Will My Order Be Dispatched?
- Where Is My Order?
- My order status is still ‘processing’, when will it be shipped?
- Pre Orders
- My pre order due date has changed what are my options?
- How long should I wait before contacting you regarding my delivery?
- What does "approx due date" mean?
9 articles in this Topic
- Where can I find your rug care guide?
- Pile Shedding (Fluff)
- Why does my rug have an oily feel?
- I have seen a rug I like on your instagram
- Creases in the rug pile
- Getting your rug to lay flat
- Pile Shading
7 articles in this Topic
- I've received a faulty item, what should I do?
- Can I cancel my order after I've placed it?
- I'm missing an item from my order, what do I do?
- I've received an incorrect item in my order, what do I do?
- I’ve cancelled my order – when will my money be available again?
- I have entered the incorrect address, what should I do?
- My Rug Was Damaged In Transit, What Should I Do?
12 articles in this Topic
- About us
- How can I contact you?
- I have sent you a message on Social Media
- Do you have a telephone number?
- Where can I see your customer reviews?
- Do you offer Instagram collaborations?
- What are your office hours?
11 articles in this Topic
- Can I get a refund if the price has changed since I ordered it?
- Are my details safe when ordering online with Rug Love?
- 14 Day "Price Match Promise"
- How can I pay for my order?
- My payment was declined, what should I do?
- What is Klarna
- My Clearpay payment was declined what should I do?
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