Help & FAQ

• How long does delivery take?
• Pre Orders
• How long should I wait before contacting you regarding my delivery?
• What does "approx due date" mean?
• Do you Dispatch Or Deliver orders on public/Bank Holiday's?
• Can I track the delivery of my order?
• Customs Charges

See all articles in Delivery →

• How to clean a Rug / Rug Care Guide
• Pile Shedding (Fluff)
• Why does my rug have an oily feel?
• I have seen a rug I like on your instagram
• Creases in the rug pile
• Custom / Bespoke Rugs
• Do you offer a cleaning and restoration service?

See all articles in Product & Stock →

• Can I cancel my order after I've placed it?
• I'm missing an item from my order, what do I do?
• I've received an incorrect item in my order, what do I do?
• I’ve cancelled my order – when will my money be available again?
• I have entered the incorrect address, what should I do?
• My Rug Was Damaged In Transit, What Should I Do?

• About us
• How can I contact you?
• I have sent you a message on Social Media
• Do you have a telephone number?
• Where can I see your customer reviews?
• Do you offer Instagram collaborations?
• What are your office hours?

See all articles in Misc →

• Can I get a refund if the price has changed since I ordered it?
• Are my details safe when ordering online with Rug Love?
• 14 Day "Price Match Promise"
• How can I pay for my order?
• My payment was declined, what should I do?
• What is Klarna
• My Clearpay payment was declined what should I do?

See all articles in Payment, Promo's & Gift Vouchers →

• Start your return
• What is your Returns Policy?
• what address should I use to return my items to you?
• Faulty Returns
• How Should I Package My Rug For Return?
• Have you received my returned items?
• Can I exchange my rug for a different size?

See all articles in Returns & Refunds →