For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.

• How long does delivery take?
• Shipping Fees
• Pre-Orders
• My order indicates a failed delivery attempt - What steps should I take?
• What actions should I take if I'm absent during the planned delivery of my order?
• My rug is marked as delivered, but I haven't received it. What steps should I follow?
• Shipping Locations

See all articles in Delivery →

• Guide to Cleaning Rugs.
• Stain Management for Rugs
• Pile Flattening/Durability/Warranty/Wear
• Hand-Made/Jute/Sisal Rugs Disclaimer
• Pile shedding (Fluff) for Wool and Shaggy Rugs.
• Sprouting: Long Thread Issues in Shaggy Rugs.
• Ensuring your rug lies flat.

See all articles in Product & Stock →

• I have entered the incorrect address, what should I do?
• My rug arrived damaged during shipping; how should I address this?
• Can I cancel my order once it's been placed?
• I've noticed an item is missing from my order. What should I do?
• I received the wrong item in my order; how should I handle it?
• I've canceled my order; when will I get my refund?
• I have not received an order confirmation email

• What's the best way to reach out to you?
• When are your business hours?
• Do you have a telephone number?
• is it possible to visit a Rug Love store or showroom?
• Do you offer product samples?
• Sustainability
• I contacted you via social media

See all articles in Misc →

• 14 Day "Price Match Promise"
• Is it possible to receive a refund for the difference if the price has changed after I placed my order?
• Why is my discount code not working?
• Am I able to apply multiple discount or promo codes?
• When will my credit card be charged?
• Is my information secure when making an online purchase with Rug Love?
• What should I do if my payment was declined?

See all articles in Payment, Promo's & Gift Vouchers →

• Start your return
• Return Costs
• Faulty Returns
• Disclaimer for Colour, Image, and Design.
• Defective Item Returns & Exchanges
• what address should I use to return my items to you?
• Have you received my returned items?

See all articles in Returns & Refunds →