Have you received my returned items?

There's no need for direct communication with us for return, exchange, faulty, or incorrect item requests. Our automated system handles these processes seamlessly. Simply follow the link provided below. Once we've received your returned rug, you'll automatically receive an email notification. Another email will follow to inform you about the refund process. We appreciate your patience as we require up to 48 hours to thoroughly inspect and process your return.

For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.