Return Address: All return items should be directed to: Rug Love Returns, CW Flooring (Carpet Wizard), 436 Ormskirk Road, Wigan, WN5 9DF. Rug Love is not liable for any items returned to the incorrect address.
While booking the return courier online, if prompted for a contact name, number and email address, please provide your personal phone number and email address for both the sender and receiver details.
All returns must be submitted via our designated returns management platform to qualify for a return and refund. We cannot accept them in person. All returns must be sent through a courier; there are no exceptions to this policy.
For any questions or if you feel something has been overlooked please don't hesitate to contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours. Rug Love cannot be held responsible if customers decide to disregard our return instructions and opt for more costly alternative services that differ from our recommendations and make no attempt to contact us regarding any uncertainties.