Rug Love operates exclusively online; thus, we don't have a physical showroom or store for visits.
Return Address: All return items should be directed to: Rug Love Returns, CW Flooring (Carpet Wizard), 436 Ormskirk Road, Wigan, WN5 9DF. Rug Love is not liable for any items returned to the incorrect address. Return details can be found in all email communications you receive from us.
Rug Love operates exclusively online; thus, we don't have a physical showroom or store for visits from members of the public Operator Information: Trading Address Rug Love Limited Company Reg No.: 12509743 VAT No.: 359 6181 63 Email: hello@ruglove.co.uk Trading Office Address (not return address): Unit C, Piccadilly Business Centre, Aldow Enterprise Park, M12 6AE
All our correspondence is conducted exclusively through email for clarity and efficiency. Like many modern digital-first online retailers such as ASOS, we have discovered that email is the most efficient mode of communication, ensuring clarity and reducing the likelihood of misunderstandings by preserving a written record of all discussions and agreements. Consequently, we have opted to discontinue telephone communications. Should you wish to contact us, kindly send an email to hello@ruglove.co.uk. We assure you that we will attend to all enquiries within 3 hours during our business hours.
Regrettably, we don't offer product samples. Given our vast online-only rug collection, it's not feasible for us to maintain samples of every item in stock. If you're keen on matching colors or seeing the product firsthand, we suggest buying from a rug store with brick-and-mortar locations for an in-person view.
Please note that our trading address and offices are not open to the public. We do not store inventory at this location, and therefore, it is not possible to collect or return goods in person. Like most online-only rug retailers, many of our items are dispatched directly from the supplier. Regardless of whom you place your order with, it will be coming from the same location and delivered using the same couriers. As stated on our Google Business profile, we offer a delivery-only service. This information is also available on our website, in our help center, and through our chat bot.