Misc

  • About us

    To learn more about Rug Love please visit the below page. https://www.ruglove.co.uk/pages/about-us
  • How can I contact you?

    We use email for all our communication. Along with other digital-first retailers like ASOS, We have found it much more efficient to use email only. We have therefore decided to no longer use the telephone - You can contact us in the following ways: Email us directly at hello@ruglove.co.uk Use t...
  • I have sent you a message on Social Media

    Our social media channels are not monitored 24/7 - We would ask that you please email us regarding any queries. We endeavour to respond to all emails within 1 working day Our email contact can be found at the bottom of our help centre.
  • Do you have a telephone number?

    We use email for all our communication. Along with other Digital First retailers like ASOS, We have found it much more efficient to use email only as things do not get lost in translation. We have therefore decided to no longer use telephone. To email us please use the "contact us" link at the bo...
  • Where can I see your customer reviews?

    You can visit over 950 of our verified photo reviews and shop the looks of other customers via the below link https://www.ruglove.co.uk/pages/shop-the-looks You can visit our 5-star trust pilot reviews via the below link https://uk.trustpilot.com/review/ruglove.co.uk
  • Do you offer Instagram collaborations?

    We are not currently seeking any Instagram collaborations
  • What are your office hours?

    Our office hours are Monday To Friday 9-5pm ( excluding bank holidays), Of course our website is open 24/7 We endeavour to respond to all queries within 1 working day.
  • Do you have a showroom I can visit?

    No - Rug Love is an online-only retailer. We do not have a showroom or store you can visit.
  • Do you offer product samples?

    No, Sorry we do not offer product samples. We offer thousands of rugs on an online-only basis - It would not be practical for us to stock samples in every item we offer. If you need to color match or see the product in person we would recommend purchasing from a rug store that has physical store ...
  • How do I correctly measure my space for the perfect rug?

    A good tip is you can place newspaper down on the floor to your required size and measure it - Then select the nearest size. Generally, most rugs are made in the following sizes 60 x 230cm Runner 80 x 150cm Rectangle Rug 120 x 170cm Recatangle Rug 160 x 230cm Rectangle Rug 200 x 290cm Rectangle...
  • How long does a response from Rug Love usually take?

    We endeavor to respond to all queries within 1 working day.
  • Sustainability

    We are proud to be the 1st UK Rug Store to offer Carbon Neutral Shipping Option, Offset your carbon footprint. You can join the fight against climate change by shopping at Rug Love. Please visit the link below for further details. https://www.ruglove.co.uk/pages/sustainability
  • Terms & Conditions

    Terms & Conditions