Terms Of Service

Terms of Use for Rug Love

Welcome to the official terms of use for www.ruglove.co.uk. By accessing this site or placing an order, you agree to the terms listed here. Using this site signifies your acceptance of these terms, irrespective of your decision to purchase from us.

Please take a moment to understand our terms of service, return and refund process and procedures, return costs, warranty, and wear, disclaimers on colour, image/design variations, hand-made, jute, and sisal rug imperfections, product warranty/wear, and shedding/flattening for both wool and shaggy rugs, These can all be found in our help center, every product page, every email we send you (including order confirmation email), the return portal, chatbot, and the homepage footer and failure to do so cannot be attributed to Rug Love. Our commitment to transparency and clarity is our top priority, aimed at preventing misunderstandings and minimizing disputes. If you anticipate potential issues, we recommend considering purchases from a physical retailer. If any aspect falls short of your satisfaction, we encourage you to explore in-store buying options. It is our primary goal to establish transparent expectations to guarantee a gratifying shopping experience. Before placing an order, we urge you to thoroughly review our terms of service, comprehensive Returns, Refunds, Exchanges, Faulty Item policy, hand-made, wool shedding, colour, and warranty disclaimers, and if any aspect doesn't align with your preferences, we kindly request that you refrain from making a purchase.

By placing an order, you acknowledge and accept our terms of service and return, and refund policies. Familiarize yourself with these to ensure you're informed before making a purchase. These are available on each product page, our help centre, home page footer, return portal, and in your order confirmation email. Any failure to do so cannot be attributed to Rug Love. If any aspect doesn't align with your preferences, we respectfully request you refrain from ordering Please take a moment to understand our disclaimers on colour/image/design variations, hand-made/Jute/Sisal rug imperfections, and shedding/flattening for both wool and shaggy rugs, familiarize yourself with these before proceeding with your purchase. We prioritize being upfront and transparent about potential return expenses, especially for larger bulky items. Our aim is to prevent misunderstandings and avoid disputes related to shipping fees. If you anticipate issues with covering return costs, we kindly suggest purchasing from a brick-and-mortar retailer where you can return items in person. We kindly ask that you measure your space prior to placing an order. Taking a brief measurement now will help avoid potential inconveniences.

Welcome to the official terms of use for www.ruglove.co.uk. By accessing this site or placing an order, you agree to the terms listed here. We outline essential points such as return processes, refunds, exchanges, pre-orders, and our disclaimers regarding color, image, and design. Before making a purchase, you must be familiar with these terms, which are available on our homepage footer, order confirmation email, help centre, and on every product page. We prompt you at checkout to review these terms before finalizing your purchase. Rug Love is not accountable if you fail to adhere to these guidelines.

If any aspect of our terms or return policy doesn't align with your expectations, we respectfully request you refrain from ordering. When you place an order, it signifies your understanding and agreement to our terms, including delivery timelines, return processes, disclaimers about design variations, and specific notes for handmade or wool rugs. Please read relevant disclaimers before purchasing. Before placing an order, take a moment to understand our comprehensive Returns, Refunds, Exchanges, and Faulty Item policy. If any aspect doesn't align with your preferences, we respectfully request you refrain from ordering. It's important to familiarize yourself with these aspects before making a purchase. Please be aware that Rug Love cannot be held liable if customers fail to do so. If you find any part of our terms of service or return policy disagreeable, we politely suggest refraining from placing an order with us. Furthermore, if you have reservations about any aspect of our return policy, such as potential return costs, our disclaimer related to colours/images/designs, or the arrangement of your own return, we kindly advise against making a purchase from our store. If you're aiming for a precise colour match or specific shade, consider an in-store purchase. Each product page provides crucial information about potential shedding (for wool rugs) or imperfections (for handmade rugs). Ensure you're informed before making a purchase.

Full Details : https://www.ruglove.co.uk/policies/terms-of-service

For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.

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