I contacted you via social media

I reached out to you on Social Media. Please note that we don't continuously monitor our social media accounts. For a more immediate response to your inquiries, we encourage you to email us. We guarantee replies to emails within 3 hours during regular business hours. You can reach us at hello@ruglove.co.uk.

All our correspondence is conducted exclusively through email. Like many modern digital-first online retailers, we have discovered that email is the most efficient mode of communication, ensuring clarity and reducing the likelihood of misunderstandings. Consequently, we have opted to discontinue telephone communications. Should you wish to contact us, kindly send an email to hello@ruglove.co.uk. We assure you that we will attend to all inquiries within 3 hours during our business hours.

We acknowledge that email-only communication may not be suitable for everyone, and some customers may still prefer telephone contact. We kindly request that you take this into account before placing an order. If you anticipate that our chosen communication method may lead to frustration for you, we respectfully suggest that you refrain from ordering from us and instead seek a retailer that aligns with your preferred method of communication.

Additionally, please note that our contact email address, hello@ruglove.co.uk, is prominently displayed at the bottom of every page on our website for your convenience.

For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.

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