What happens if I'm not in when my order arrives?

Someone needs to be in when your parcel is due to be delivered as we need a signature. If this isn't possible, our delivery partner will usually try to deliver again the next day.

Alternatively, they'll leave a calling card confirming that they've either left it with a neighbor, left it in a safe place or when they will try to re-deliver, or give you details on how to collect it.

UPS Contact Number - 0345 787 7877
Parcel Force Contact Number - 0345 774 0740

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