Delivery
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Shipping and Delivery Information and Pre-Orders Dispatch Time: In-stock orders are dispatched within 1-2 business days (Mon-Fri), excluding public holidays. Delivery Details: All orders are always shipped free of charge, with no minimum spend. Deliveries are made from Monday to Friday, between ...
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Shipping Fees: Every order comes with complimentary delivery; no minimum purchase is required! With transparent pricing, the amount displayed is the final cost, ensuring no unexpected charges at checkout.
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PRE-ORDERS At Rug Love, we understand the excitement of getting that perfect rug. If your desired rug isn't available immediately, no worries! You can reserve it through our pre-order service. For each product on pre-order, we typically provide an "approximate due date" for your reference. Once ...
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My order indicates a failed delivery attempt - What steps should I take?
Delivery Details: All orders are shipped free, with no minimum purchase requirement. Upon dispatch, generally, orders are sent via a 24-hour next-day service so you can expect your rug the next day. However, it may occasionally take up take up to 48 hours to arrive. Although we send items using t... -
What actions should I take if I'm absent during the planned delivery of my order?
Please make sure that there is someone available to provide a signature upon the delivery of your package, as a signature is required for all items. Please keep this in mind, especially if there is typically no one at home during the daytime. If there is no one available, the courier will take on... -
My rug is marked as delivered, but I haven't received it. What steps should I follow?
Shipping and Delivery Information: Dispatch Time: In-stock orders are dispatched within 1-2 business days (Mon-Fri), excluding public holidays. Delivery Details: All orders are always shipped free of charge, with no minimum spend. Deliveries are made from Monday to Friday, between 8 a.m. and 8 p... -
Shipping Locations: We ship exclusively to mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland or Northern Ireland, the Scottish Islands, the Channel Islands, or the Isle of Man. We made the strategic choice to cease our deliveries to Ireland for several key reasons. ...
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What does "approx due date" signify?
What does "approximate due date" signify? For rugs on pre-order, an "approximate due date" is usually shown on our site. This is updated hourly based on the most recent information from our suppliers. For the most up-to-date details, check the specific rug page on our website. Keep in mind that ... -
Why was my order sent back to Rug Love?
Why was my order sent back to Rug Love? If you find that your purchase was returned to us by our delivery partners, it could be due to one of the following reasons: The package was declined by the recipient. After multiple attempts, our delivery partner couldn't reach the specified address. Ther... -
Do you process or ship orders on public/bank holidays?
Do you process or ship orders on public/bank holidays? No, Rug Love and our delivery partners do not handle or send out orders during public or bank holidays. If you place an order during these times, expect a slight delay in delivery. Also, note that orders already on their way might experience ... -
Would you like to track your order's delivery?
Would you like to track your order's delivery? Once dispatched, you'll get a confirmation email with a tracking link, allowing you to monitor its progress. Keep an eye on your inbox for updates about your rug's journey. Just click on this link to see real-time updates on your rug's journey to yo... -
Customs Fees: As the customer, you are responsible for any customs fees or duties. Unfortunately, we cannot provide estimates for these charges since they are determined by external factors and can vary depending on the package size and weight. We made the strategic choice to cease our deliveries...
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Can I select a particular delivery time?
The courier may assign a 2-hour delivery window for your item, but please note that we cannot guarantee delivery within this timeframe due to factors outside our control. We recommend using the timeslot as a helpful estimate and treating the delivery as an all-day appointment, where the item may ... -
Do you provide shipping to Europe or the EU?
Shipping Locations: We ship exclusively to the mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland or Northern Ireland, the Scottish Islands, the Channel Islands, or the Isle of Man. We made the strategic choice to cease our deliveries to Ireland for several key reaso... -
Shipping and Delivery Information: Dispatch Time: In-stock orders are dispatched within 1-2 business days (Mon-Fri), excluding public holidays. Delivery Details: All orders are always shipped free of charge, with no minimum spend. Deliveries are made from Monday to Friday, between 8 a.m. and 6 p...
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Orders are dispatched daily at 4:30 p.m. If your order is dispatched on a given day, you'll receive a tracking details email around that time.
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Can you offer more detailed tracking information?
Regrettably, the tracking details we provide you are the only ones we have access to. -
Do you deliver to Ireland or the Republic of Ireland?
Shipping Locations: We ship exclusively to mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland or Northern Ireland,the Scottish Islands, the Channel Islands, or the Isle of Man. We made the strategic choice to cease our deliveries to Ireland for several key reasons. T... -
Do you provide shipping to the USA or America?
Shipping Locations: We ship exclusively to mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland or Northern Ireland, the Scottish Islands, the Channel Islands, or the Isle of Man. We made the strategic choice to cease our deliveries to Ireland for several key reasons. ...