Delivery
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Once dispatched we send all orders on a 24H or 48H service, which Varies by Rug Size/Weight Whilst we dispatch all orders on the above service, we are politely asking customers to please allow up to 5 Working days for delivery before reporting your item missing. Many of our couriers are currently...
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We have tried to cover all our pre-order process below, please ensure you read & accept before pre-ordering an item. We offer a pre-order service for any rug that is currently not in stock. Pre Order and reserve yours now. Usually, there will be an "approx due date" displayed against a pre-o...
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How long should I wait before contacting you regarding my delivery?
Once dispatched we send all orders on a 24H or 48H service, which Varies by Rug Size/Weight Whilst we dispatch all orders on the above service, we are politely asking customers to please allow up to 5 Working days for delivery before reporting your item missing. Many of our couriers are currently... -
What does "approx due date" mean?
For pre-ordered rugs, we generally display an "approx due date" on our website. These are updated daily with the latest dates available from our supplier. Please visit your rug on our website for the latest dates. please note this due date is the date we expect our supplier to receive new stock -... -
Do you Dispatch Or Deliver orders on public/Bank Holiday's?
No, Rug Love and our couriers do not operate, dispatch or deliver orders on public or bank holidays. Please allow a few extra days delivery for orders placed over these periods. Please bear in mind any orders already in transit will also take a little longer over these periods. -
Can I track the delivery of my order?
If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is on its way; simply click on your tracking link on this email to view the up-to-date tracking. Alternatively, you can use the link below... -
You as the customer are liable for any customs charges/Duties. We are unable to advise on the cost of any charges as these are out of our control and vary based on the parcel size and weight.
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What happens if I'm not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we require a signature. Please bear this in mind before placing an order If nobody is usually home during the daytime. If this isn't possible, our delivery partner will try to deliver again the next working day. Alternatively, they... -
All orders are always delivered free of charge - No minimum spend!
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Can I choose a specific time or day for my delivery?
Our couriers deliver Monday to Friday 8 am-8 pm we are unable to provide a time slot. -
We ONLY ship to Mainland UK & Scottish Highlands. We do NOT ship to any part of Ireland, Scottish Islands or Channel Islands
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My order is showing as delivery attempt failed - What should I do?
Someone needs to be in when your parcel is due to be delivered as we require a signature. Please bear this in mind before placing an order If nobody is Someone needs to be in when your parcel is due to be delivered as we require a signature. Please bear this in mind before placing an order If nob... -
Our couriers deliver Monday to Friday between 8am and 8pm ( Excluding Bank Holidays) We are unable to provide a time slot and do not deliver on weekends or public holidays.
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What Time Of Day Do You Dispatch Orders?
We dispatch orders at 4:30pm each day. This is the time you will receive an email with tracking details, If your order has been dispatched that day. -
Are you able to provide any additional tracking details?
No, Unfortunately, we only have access to the same tracking information we send you. -
How long should I wait before reporting my item as missing?
Once dispatched we send all orders on a 24H or 48H service, which Varies by Rug Size/Weight Whilst we dispatch all orders on the above service, we are politely asking customers to please allow up to 5 Working days for delivery before reporting your item missing. Many of our couriers are currently... -
My rug is showing as delivered but I have not received it - What should I do?
Once dispatched we send all orders on a 24H or 48H service, which Varies by Rug Size/Weight Whilst we dispatch all orders on the above service, we are politely asking customers to please allow up to 5 Working days for delivery before reporting your item missing. Many of our couriers are currently... -
What does dispatched in 1-3 working days mean?
On the product page for all our products, we quote the dispatch time - e.g dispatched in 1-3 working days. These vary by product as we use several different suppliers. please note this is NOT how long the item will take to be delivered to you. The dispatch time is simply the time either we or ou... -
We use UPS and Parcel Force. UPS Contact Number - 0345 787 7877 Parcel Force Contact Number - 0345 774 0740
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We ONLY ship to Mainland UK & Scottish Highlands. We do NOT ship to any part of Ireland, Scottish Islands or Channel Islands
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We ONLY ship to Mainland UK & Scottish Highlands. We do NOT ship to any part of Ireland, Scottish Islands or Channel Islands
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We ONLY ship to Mainland UK & Scottish Highlands. We do NOT ship to any part of Ireland, Scottish Islands or Channel Islands
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Why has my order been returned to Rug Love?
If your order has been returned to Rug Love by one of our delivery partners, it’s likely to be for one of the following reasons: The parcel was refused by the customer Our delivery partner was unable to access the address after several attempts. The delivery address was incomplete. The parcel w...