Why has my order been returned to Rug Love?

If your order has been returned to Rug Love by one of our delivery partners, it’s likely to be for one of the following reasons:

  • The parcel was refused by the customer
  • Our delivery partner was unable to access the address after several attempts. 
  • The delivery address was incomplete.
  • The parcel was damaged in transit. 
  • The order was not collected from the pick-up point within 10 days of it being delivered.

We’re really sorry your order hasn’t made it to you. If you’d still like the item we recommend placing a new order to a delivery address that is easily accessible to our delivery partners.

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