If your order has been returned to Rug Love by one of our delivery partners, it’s likely to be for one of the following reasons:
- The parcel was refused by the customer
- Our delivery partner was unable to access the address after several attempts.
- The delivery address was incomplete.
- The parcel was damaged in transit.
- The order was not collected from the pick-up point within 10 days of it being delivered.
We’re really sorry your order hasn’t made it to you. If you’d still like the item we recommend placing a new order to a delivery address that is easily accessible to our delivery partners.