Customs Fees

Customs Fees: As the customer, you are responsible for any customs fees or duties. Unfortunately, we cannot provide estimates for these charges since they are determined by external factors and can vary depending on the package size and weight. We made the strategic choice to cease our deliveries to Ireland for several key reasons. These include items frequently being declined at the export hub, extensive delays in delivery, and instances of items going missing, resulting in customer dissatisfaction, and a decline in service quality. Additionally, managing returns and faulty items, especially larger ones, posed a cost-effective challenge. Furthermore, some customers were unaware of customs and duty taxes, leading to further frustrations in the delivery process.

For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.

Not finding what you're looking for? Contact us here