Returns & Refunds

  • Start your return

    Please visit the below link to start your return
  • What is your Returns Policy?

    14 days to decide - We offer a 14-day return policy on all rugs providing they are in the condition as purchased and repackaged securely in a fully resalable condition. please ensure the rug is completely protected against dirt and water for its journey back to us. We recommend taking a photo of ...
  • what address should I use to return my items to you?

    Our Returns Address Is:  Rug Love Returns, CW Flooring 436 Ormskirk Road WN5 9DF
  • How Should I Package My Rug For Return?

    The rug should be completely covered for its journey back to us - To avoid any dirt, water, dampness from affecting the rug. The rug must reach us in as new resalable condition. We would advise to open the packaging carefully and retain until you are 100% happy you are keeping the rug. If you do ...
  • Have you received my returned items?

    How long does a return take? It can usually take up to 7 days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be processed and refunded. All returns are subject to our original condition policy
  • Can I exchange my rug for a different size?

    If you have ordered the incorrect size simply select the exchange option on our return portal and add a note stating the size you would like instead.
  • Colour/Image Disclaimer

    Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the location and other factors. Rug Love will not accept responsibility for any colour or design differences t...