Returns & Refunds

  • Start your return

    14 days to decide - No need to contact us :) Our return requests are automated simply enter your details via the link below.
  • What is your Returns Policy?

    Our full return policy can be found via the below link If you need to make a return please visit the below link to use our simple automated return service.
  • what address should I use to return my items to you?

    Our Returns Address Is:  Rug Love Returns, CW Flooring 436 Ormskirk Road WN5 9DF
  • Faulty Returns

    If you receive a faulty or damaged rug please notify us upon arrival. Please note this to the courier if possible. Please upload images clearly showing the fault or courier damage in our return center portal link below so we can make a faulty claim from the manufacturer or courier. https://www.r...
  • How Should I Package My Rug For Return?

    The rug should be completely covered for its journey back to us - To avoid any dirt, water, dampness from affecting the rug. The rug must reach us in as new resalable condition. We would advise to open the packaging carefully and retain until you are 100% happy you are keeping the rug. If you do ...
  • Have you received my returned items?

    How long does a return take? It can usually take up to 7 days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be processed and refunded. All returns are subject to our original condition policy
  • Can I exchange my rug for a different size?

    Yes please use the link below to exchange your rug for a different size.
  • Colour/Image Disclaimer

    Our colour disclaimer is to prevent engaging in disputes & differing opinions regarding product colours. The product colour we state and images we display are provided by the manufacturer and used by all UK rug stores, Whilst each person's opinion can vary. If our colour disclaimer will be an...
  • Can I return my rug to you in person?

    No, Sorry we are unable to accept in-person returns. All must arrive via courier.
  • Collections

    Whilst every item we sell should reach you in perfect condition, on rare occasions you may receive a faulty item. Please note any collections arranged by the manufacturer for faulty goods are an all-day appointment they are unable to provide a time slot for collection, none of our couriers offer ...