Returns & Refunds

  • Start your return

    Our Comprehensive Return, Faulty, Refund and Exchange Policy Simple Automated Returns: No need to go through the hassle of contacting us :) Transparency: We pride ourselves on being upfront and transparent about potential return costs, setting us apart from others. Our process is streamlined for...

  • Faulty Returns

    Simple Automated Returns: No need to go through the hassle of contacting us :) Transparency: We pride ourselves on being upfront and transparent about potential return costs, setting us apart from others. Our process is streamlined for your convenience. Say goodbye to the inconvenience of waiting...

  • Return Costs

    RETURN COSTS Return Shipping Responsibility & Guidance Customers bear the responsibility for return shipping fees. This policy is consistent with almost all online rug retailers, wherein the customer shoulders the return cost unless the item is faulty. Estimated Return Costs: Small Rugs (...

  • Defective Item Returns & Exchanges

    FAULTY COLLECTIONS & EXCHANGES Kindly note that any collections coordinated by the manufacturer for defective items are set for the whole day; specific timing cannot be guaranteed, and weekend collections aren't available. While we strive to deliver perfection, mishaps can occur. As an exclu...

  • Disclaimer for Colour, Image, and Design.

    PRODUCT COLOR & DESIGN DISCLAIMER At Rug Love, we strive for transparency and clarity regarding the colours and designs of our products. However, as with all online retailers, there are inherent challenges with capturing and representing colours accurately. Our colour/image/design disclaimer...

  • what address should I use to return my items to you?

    Return Address: All return items should be directed to: Rug Love Returns, CW Flooring (Carpet Wizard), 436 Ormskirk Road, Wigan, WN5 9DF. Rug Love is not liable for any items returned to the incorrect address. While booking the return courier online, if prompted for a contact number and email ad...

  • Have you received my returned items?

    There's no need for direct communication with us for return, exchange, faulty, or incorrect item requests. Our automated system handles these processes seamlessly. Simply follow the link provided below. Once we've received your returned rug, you'll automatically receive an email notification. Ano...

  • Proper Rug Packaging Guide

    Proper Rug Packaging Guide: Ensure that the rug is entirely covered, sealing both ends firmly using robust packaging tape or cable ties. Avoid masking tape or standard sellotape. The rug should be free from external elements like dirt, moisture, and odors and must be returned in a pristine, resa...

  • Can I return my rug to you in person?

    All returns must be submitted via our designated returns management platform to qualify for a return and refund. We cannot accept them in person. All returns must be sent through a courier; there are no exceptions to this policy.

  • Looking to exchange your rug for a different size?

    Looking to exchange your rug for a different size? Absolutely, you can! Use the link below to access our automated return portal. There's no need to contact us. Just pick the desired size and follow our standard return steps for your current rug. Exchange Portal Please note: The replacement ite...