The rug should be completely covered for its journey back to us - To avoid any dirt, water, dampness from affecting the rug. The rug must reach us in as new resalable condition. We would advise to open the packaging carefully and retain until you are 100% happy you are keeping the rug. If you do not have the original packaging please ensure you use packaging similar to what was used to get it to you. Please do not use carrier/bin bags/paper, These easily tear in transit and we will be unable to refund a rug that is not in as new condition. Please contact us and we will be happy to post you out some extra packaging to return your rug if you require it.
How Should I Package My Rug For Return?
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