Looking to exchange your rug for a different size?

Looking to exchange your rug for a different size? Absolutely, you can! Use the link below to access our automated return portal. There's no need to contact us. Just pick the desired size and follow our standard return steps for your current rug. Please utilize the return portal link provided below to submit your request, whether it be for a straightforward return, a faulty item, an incorrect order received, or damage caused by the courier. Please make sure to upload images regarding the issue if relevant.

Exchange Portal

If you're considering ordering a large rug, specifically those sized 160 x 230cm and larger, it's important to note that you will need access to a printer to generate the courier label in case you need to make a return or exchange. Please keep this in mind before placing your order, especially if you don't have access to a printer.

Please note: The replacement item will be shipped once the original has been returned. This approach ensures we manage the challenge of unreturned items effectively. If our exchange process doesn't align with your preference, you might want to explore brick-and-mortar store options.

We cannot stress highly enough the importance taking the time to measure your intended area before finalizing your order.

If you'd rather not wait for the replacement rug through our exchange process, we recommend re-ordering the correct-sized rug and then requesting a refund for the original one.

For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.