Order Issues

  • I have entered the incorrect address, what should I do?

    Delivery Address: We do not modify the delivery address post-purchase. It's sent to the courier exactly as provided. If there's an error, please get in touch with us immediately. Please ensure the address is correct and well-formatted to avoid delivery failures and delays.

  • My rug arrived damaged during shipping; how should I address this?

    PRODUCT RETURN POLICY FOR DEFECTS Should you receive a rug with defects or damages, it's imperative to inform us immediately upon receipt. If feasible, kindly bring this to the attention of the delivery personnel. To expedite the claims process, upload clear pictures demonstrating the defect or ...

  • Can I cancel my order once it's been placed?

    Yes, you have the autonomy to cancel your order without reaching out to us. Simply use the link in your order confirmation email for a hassle-free cancellation and an instant full refund. If your order confirmation page displays a 'Cancel/Edit' button next to your order, you're still in time to ...

  • I've noticed an item is missing from my order. What should I do?

    I've noticed an item is missing from my order. What should I do? We apologize for the oversight. Before reaching out to our Customer Care team, consider the following steps: Multiple Parcels: Your items might have been shipped in separate packages. If you've ordered more than one rug, each will ...

  • I received the wrong item in my order; how should I handle it?

    Please use the link below to upload an image clearly showing the label on the back of the rug. Please note that all our manufacturers and suppliers operate from Monday to Friday, between 9:00 AM and 5:00 PM, and remain closed on weekends. https://www.ruglove.co.uk/a/returns

  • I've canceled my order; when will I get my refund?

    WHEN CAN I EXPECT MY REFUND? • Upon receiving your return, we'll conduct an inspection and then send you an email confirmation. You'll first receive an email acknowledging the receipt of your rug, followed by another indicating the status of your refund. Please give us up to 48 hours after the r...

  • I have not received an order confirmation email

    If you haven't received an order confirmation email, it should have been sent to you automatically after your purchase. If it's missing, here are the usual culprits: The email address you provided might be incorrect. If you suspect this is the case, please reach out with the right email informat...