I've noticed an item is missing from my order. What should I do?

I've noticed an item is missing from my order. What should I do? We apologize for the oversight. Before reaching out to our Customer Care team, consider the following steps:

  1. Multiple Parcels: Your items might have been shipped in separate packages. If you've ordered more than one rug, each will be sent individually. Please refer to the tracking link in your  order confirmation email to see if there are any outstanding items.
  2. Multiple Dispatches/Deliveries: Ensure to check if your order has multiple dispatches or deliveries. This information can be found via the tracking link in your order confirmation email.
  3. Pre-Order Status: If you pre-ordered an item, it would have an approximate due date next to it on our website. Keep an eye out for updates on this date, which we refresh hourly.
  4. Apartment/Flat Deliveries: Please ensure access details are clear. For any issues with deliveries, particularly in apartments or flats, please first verify if the package was left in a secure place or with a neighbour. Then, reach out to us for assistance.

If these suggestions don't address the concern, please don't hesitate to contact us.

For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.

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