Depending on which payment method you selected at checkout, the time it takes for the money to become available again can vary:
Once we cancel or refund an order you will receive an email confirmation right away - From this point onwards the time for the money to
arrive in your bank account is out of our control ( as with all retailers) we are unable to speed up this process, but rest assured once you receive
the refund confirmation email from us we have actioned the refund.
- Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending or Reserved status'.
- Paypal - the funds will be reserved ready for the payment to be authorized. You may notice a pre-authorization transaction ID on your account.
- Klarna or Clearpay* - you'll receive an updated version of your statement invoice within 24 hours of the order being canceled. Please check your Klarna or Clearpay account for refunds to these providers.
This can take up to 10 working days depending on your payment provider and we're not able to speed up this process.
If the funds have not arrived after 10 working days, please get in touch with our Customer Care team and we'll look into it further for you.