Where can I find your rug care guide?
We recommend routine care and cleaning to keep your rug looking as new and lasting longer.
Below we have provided a brief outline on how to clean and manage stains and spillages.
Generally, we recommend vacuuming your rug gently on a weekly basis to remove any surface
dirt and dust. Avo...
Pile Shedding (Fluff)
a common characteristic of all wool rugs is shedding, this is when the fibers come away from the
rug. This is a natural and common feature of wool rugs, not a manufacturing fault. Wool rugs will
always shed to a certain extent. We are unable to accept a wool rug that sheds as a faulty return.
Why does my rug have an oily feel?
Any man-made rug that is oil-based can feel slightly oily to touch when new. This is completely normal and not a fault. This should wear off after a few weeks.
I have seen a rug I like on your instagram
If you have seen a rug you would like on our Instagram page, you can find it via the below link
Creases in the rug pile
Due to the way rugs are packaged and stored you may notice that when you unroll your rug there are lines or crease marks running across the width of it.
On some rugs, there may only be one of these marks a few inches from one edge of the rug, whereas on some other rugs (especially our budget pol...
Getting your rug to lay flat
Our rugs are stored rolled up in their plastic wrapping to ensure they stay in brand new condition. Because when they are stored they are stacked on top of each other they can sometimes get a bit flattened when they are rolled up. This means that they will not lay completely flat in the first few...
Some of our rugs are also susceptible to ‘Pile Shading’, especially those that have a shiny or velvety pile
Pile Shading is a term in the rug and carpet industry that refers to marks caused by certain areas of the pile running in a different direction, meaning that it reflects light differently. ...
Sprouting ( Long Threads)
Some rugs due to the way they are woven are prone to what is known in the rug industry as sprouting or pilling. This is where some strands/threads of the pile appear to be longer than the rest of the pile. When this happens all you need to do is trim any longer strands with a pair of sharp scisso...
You should clean spills immediately. NEVER rub a spill. Blot liquids with a dry absorbent cloth or white paper towel. Some stains may be cleaned with a very mild clear detergent and lukewarm water or a good carpet shampoo. Avoid excessive moisture or wetting when cleaning the stain. Dry the rug o...