Product & Stock

  • Guide to Cleaning Rugs.

    Rug Cleaning Guide 1. Standard Rug Cleaning: Shake or vacuum off dust and debris. Choose an appropriate carpet shampoo. Always patch test before applying. Clean preferably outdoors. If not, use a bathtub to prevent mess. Let it dry in a well-ventilated area. Use fabric spray for added fragrance...
  • Stain Management for Rugs

    Stain Management for Rugs: Address spills promptly. Refrain from rubbing the affected area; instead, dab the spill gently using a dry, absorbent cloth or white paper towel. For certain stains, a mild, clear detergent and tepid water or a reputable carpet shampoo may suffice. When addressing the s...
  • Pile Flattening/Durability/Warranty/Wear

    Pile Flattening/Durability/Warranty/Wear Our Pile Flattening/Durability/Warranty/Wear disclaimer can  be found in our help centre, every product page, every email we send you (including order confirmation email), the return portal, chatbot, and the homepage footer All rugs with pile, over time,...
  • Hand-Made/Jute/Sisal Rugs Disclaimer

    Hand-Made/Jute/Sisal Rugs Disclaimer: AN IMPORTANT NOTE Our Hand-Made/Jute/Sisal Rugs Disclaimer can be found in our help center, every product page, every email we send you (including order confirmation email), the return portal, the chatbot, and the homepage footer. We always emphasize in our ...
  • Pile shedding (Fluff) for Wool and Shaggy Rugs.

    WOOL RUGS AND SHEDDING: WHAT TO EXPECT Our Wool and Shaggy Rug Shedding disclaimer can be found in our help center, every product page, every email we send you (including the order confirmation email), the return portal, the chatbot, and the homepage footer. We always emphasize in our product de...
  • Sprouting: Long Thread Issues in Shaggy Rugs.

    SPROUTING/LONG THREADS ( Shaggy Rugs) Certain rugs, due to their construction method, can exhibit what professionals in the rug world call "sprouting" or "pilling". This refers to instances where certain threads or strands stand out, being longer than the surrounding pile. If you encounter this,...
  • Ensuring your rug lies flat.

    When we store our rugs, they're rolled up and protected with plastic wrap to maintain their pristine condition. Given the weight when these rugs are stacked, they might appear slightly flattened upon unrolling. A good analogy is comparing it to a newly purchased shirt or set of curtains: they hav...
  • Eliminating folds and creases in your rug.

    When you first unfurl your rug, you might observe lines or fold marks across its breadth. This is a result of the rug's packaging and storage methods, where the weight of a tightly rolled rug can lead to these temporary indentations. Certain rugs might have a single mark near an edge, while other...
  • Pile Shading - Shade Variation in Pile.

    Pile Shading At times, you might notice certain areas of a rug appearing lighter or darker compared to its surrounding sections. This isn't due to a change in color but rather an optical illusion resulting from pile direction alterations. The varied reflection of light off the rug's surface, dep...
  • Choosing the appropriate rug dimensions.

    Ensuring the appropriate rug size for your space is crucial. We urge you to take the time to measure your intended area before finalizing your order, and for added assurance, we offer a reminder at checkout. If you realize you've chosen the wrong size, contact us immediately; we'll do our best to...
  • My rug's dimensions don't match the website's specifications! Does this mean it's defective?

    While we strive to ensure the accuracy of our measurements, there can be minor discrepancies in the rug's dimensions. These variations are standard and don't indicate a manufacturing flaw. The sizes can deviate by as much as 4% due to the processes involved in production and rolling of the rug—a ...
  • Why does my rug feel greasy?

    The distinct oily sensation you might notice on your new rug, particularly if it's a man-made polypropylene variety, stems from the oil-based materials used in its creation. When these rugs are freshly manufactured, the residual oils from the fabrication process can linger on the surface. This is...
  • I spotted a rug I admire on your Instagram.

    Should you find a rug on our Instagram that piques your interest, you can directly purchase it using the link below from our feed! We're delighted to introduce ourselves as the first Rug Store offering an Instant Shop feature on Instagram. https://www.ruglove.co.uk/pages/shop-instagram
  • Do you provide bespoke tailored or custom-made rugs?

    Tailored/Custom-Made Rugs: At present, we don't offer customized or bespoke rug sizes. We only carry the dimensions displayed on our website.
  • Do you provide cleaning and restoration services?

    Regrettably, we don't offer these services at the moment.
  • Eliminating New Rug Odor/Smell

    There may be times you find the perfect rug, unroll it, and then are greeted by a wave of objectionable smells. A new rug smell doesn’t happen with every purchase, but it’s not uncommon. It will go away on its own over time, but if you’re ready to clear the air, you can breathe easy with these ti...
  • Genuine Sheepskin Rugs

    Your authentic sheepskin is a natural treasure. With proper care, its softness and comfort can last for years. During shipment and packaging, the sheepskin fibers may clump and flatten. Once you've received your rug, a hearty shake outdoors can help rejuvenate and fluff up the fibers. Since the s...
  • Ordering The Correct Size

    CHOOSING THE RIGHT RUG DIMENSION It's vital for our customers to select the appropriate rug size. We strongly advise you to take a few moments to measure your intended space before finalizing your order. We even remind you of this crucial step during the checkout process. If, by chance, you real...
  • Pile Flattening & Matting

    Pile Flattening/Durability/Warranty/Wear Our Pile Flattening/Durability/Warranty/Wear disclaimer can  be found in our help centre, every product page, every email we send you (including order confirmation email), the return portal, chatbot, and the homepage footer All rugs with pile, over time,...
  • How to clean an outdoor rug

    HOW TO CLEAN AN OUTDOOR RUG You may be wondering if outdoor rugs are easy to clean. The good news is, keeping your outdoor patio rug looking new is simple. In fact, indoor/outdoor rugs are the easiest type of rug to clean because they are made from synthetic materials that are made to handle lot...