Where can I find your rug care guide?


We recommend routine care and cleaning to keep your rug looking as new and lasting longer.
Below we have provided a brief outline on how to clean and manage stains and spillages.
Generally, we recommend vacuuming your rug gently on a weekly basis to remove any surface
dirt and dust. Avoid vacuuming tassels or fringes as this could cause permanent damage.
Rotate your rug frequently to avoid any bleaching from prolonged sun exposure.

Shaggy Rugs:
When vacuuming shaggy pile rugs we recommend using a small nozzle attachment on your
vacuum to prevent damaging the pile.

Wool Rugs:
A common characteristic of wool rugs is shedding, this is when the fibers come away from the
rug. This is a natural and common feature of wool rugs, not a manufacturing fault. Gentle,
regular vacuuming will take care of this and ensure your wool rug will last longer. Extra care
should be taken when looking after your wool rug, spillages should be cleaned immediately
(see below), and avoid over-wetting when cleaning.

Spillages and Stains:

  1. Spillages should be attended to immediately. Use an absorbent clean cloth to soak up the liquid.
  2. Apply lukewarm water to the area and blot (don't rub) with a clean cloth until the stain is removed. Avoid over wetting of the area as this can cause permanent damage. This process may need to be repeated several times to remove the stain.
  3. For solid stains such as chewing gum or wax remove this first then repeat step 2. A mild soap or detergent can be used to remove difficult stains, but this should be tested on an inconspicuous area first. Stain Cleaning Treatment Chewing gum: Freeze using ice, shatter gum, vacuum, warm water & detergent Wine: Talcum powder then warm water & detergent Alcohol: Warm water & detergent Most Makeup: Dry cleaning solvent then warm water & detergent Urine: Warm water & detergent then white vinegar & water Blood: Warm water & detergent Vomit: Warm water & detergent then dry cleaning solvent Butter: Dry cleaning solvent then warm water & detergent Wax: Freeze using ice, shatter gum, vacuum, dry cleaning solvent than water & detergent Shoe Polish: Dry cleaning solvent then warm water & detergent For persistent and difficult stains, seek professional cleaning.

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