Payment, Promo's & Gift Vouchers

  • Can I get a refund if the price has changed since I ordered it?

    As an online business, we regularly check and amend our prices to remain competitive, Like most retailers our prices also change in response to seasonal promotions eg Christmas, Easter, Black Friday. In this case, we will not refund the difference.
  • Are my details safe when ordering online with Rug Love?

    It's safer than it's ever been to place an order with Rug Love We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. ...
  • 14 Day "Price Match Promise"

    The Original 14 Day "Price Match Promise" You won’t get it cheaper. Full stop. We'll price match any product against any other retailer, online or in-store. We’ll also match discount codes Here’s how to get a price match before you buy: Simply email the link to Let our hel...
  • How can I pay for my order?

    We currently accept the following payment methods Visa Mastercard American Express Paypal Klarna Clearpay Amazon Payments Google Pay Apple Pay
  • My payment was declined, what should I do?

    1. Place your order again If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined. 2. Make the relevant checks To help ensure your order is not declined when placing a new order we suggest checking t...
  • What is Klarna

    Please see the link below for details
  • My Clearpay payment was declined what should I do?

    Please contact Clearpay directly, They use their own criteria for lending that is out of our control.
  • My Klarna payment was declined what should I do?

    Please contact Klarna directly, They use their own criteria for lending that is out of our control.
  • What currencies can I use to place an order?

    You can pay in GBP, Euros, Or USD - Simply select the currency of your choice via the flag on the top right-hand side of the home page
  • How does the pre order deposit option work?

    We are proud to be the 1st Rug Store to offer a deposit option for any item that is out of stock and on pre-order. Simply select the 20% deposit option on the product page to pay only 20% today, you will pay the balance once the item is back in stock and we are able to dispatch it to you.
  • When will my credit card be charged?

    Your credit card will be charged as soon as you click the "Submit Order" button on the checkout page to place your order.