Payment, Promo's & Gift Vouchers

Rug Love proudly introduces the original "Price Match Promise" in the rug industry! You won’t get it cheaper. Full stop. There's no need to reach out to us. Our price matching is automated. Simply enter your details We're proud of our competitive pricing, standing out as one of the best-value o...

Is it possible to receive a refund for the difference if the price has changed after I placed my order?

We consistently update our prices in our online store to stay competitive, just as many retailers adjust prices based on seasonal promotions like Christmas, Easter, and Black Friday. Unfortunately, we cannot refund the price difference in such situations. Like many retailers, we have sales during...

Why is my discount code not working?

Discount codes are not valid during site-wide sales like Black Friday, as reductions are already applied.

Am I able to apply multiple discount or promo codes?

Unfortunately, only one discount code can be used per order. Discount codes are not valid during site-wide sales like Black Friday, as reductions are already applied.

When will my credit card be charged?

When is my credit card billed? The moment you hit the "Submit Order" button during checkout, your credit card will be charged. Please note that this applies even to pre-order items; the payment is processed at the time of order placement.

Is my information secure when making an online purchase with Rug Love?

It's safer than it's ever been to place an order with Rug Love We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. ...

What should I do if my payment was declined?

What should I do if my payment is declined? If you encounter a declined payment, please proceed to place your order again, as we cannot restore an order once a payment has been declined. Steps to Take: For a smoother transaction next time, consider these suggestions: Verify Card Details: Doubl...

Which payment options do you support?

Currently, we accept these methods of payment: Visa Mastercard American Express Paypal Klarna Clearpay Laybuy Google Pay Apple Pay

20% Pre Order Deposit

Deposit Option: As the sole rug store to offer this option, we take pride in presenting you with a convenient and flexible solution. With our exclusive 20% pre-order deposit option, you can secure your desired rug without the need for a full upfront payment. if you choose to select the 20% pre-or...

What is Klarna

Please see the link below for details https://www.ruglove.co.uk/pages/klarna

My Clearpay payment was declined what should I do?

Please contact Clearpay directly, They use their own criteria for lending that is out of our control.

My Klarna payment was declined what should I do?

Please contact Klarna directly, They use their own criteria for lending that is out of our control.

Do You Offer A Price Match?

Laybuy

We are proud to be the 1st UK Rug Store to offer Laybuy Laybuy lets you spread payments (interest-free) over 6 weekly installments Payments Pay your first installment when you order. The remaining 5 payments will automatically be taken each week on your selected payment day, from the debit or ...

Pay Later Providers

Buy Now, Pay Later at Rug Love: We're proud to be the first rug store offering these 'Pay Later' options. Klarna: Learn More Clearpay: Learn More Laybuy: Learn More"

How do I use my Blue Light & Defence Services Discount?

To claim your Blue Light or Defence Services discount online you will need to: 1. Log into your Blue Light account or Defence Services account and head to the Rug Love discount section to find a promo code. (You can register for a Blue Light Card via their website here or for Defence Services me...

When do you take payment?

PAYMENT Upon clicking the "PAY NOW" button at checkout, your payment will be processed and taken immediately, even for items on pre-order. This is almost universal across all retailers.