Payment, Promo's & Gift Vouchers

  • Can I get a refund if the price has changed since I ordered it?

    As an online business, we regularly check and amend our prices to remain competitive, Like most retailers our prices also change in response to seasonal promotions eg Christmas, Easter, Black Friday. In this case, we will not refund the difference.
  • Are my details safe when ordering online with Rug Love?

    It's safer than it's ever been to place an order with Rug Love We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. ...
  • 14 Day "Price Match Promise"

    Rug Love Offer The Original "Price Match Promise" In The Rug Industry! You won’t get it cheaper. Full stop. We'll price match and beat any product against any other retailer by 5%, online or in-store. We’ll also match discount codes Here’s how to get a price match before you buy: Simply email...
  • How can I pay for my order?

    We currently accept the following payment methods Visa Mastercard American Express Paypal Klarna Clearpay Laybuy Google Pay Apple Pay
  • My payment was declined, what should I do?

    1. Place your order again If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined. 2. Make the relevant checks To help ensure your order is not declined when placing a new order we suggest checking t...
  • What is Klarna

    Please see the link below for details
  • My Clearpay payment was declined what should I do?

    Please contact Clearpay directly, They use their own criteria for lending that is out of our control.
  • My Klarna payment was declined what should I do?

    Please contact Klarna directly, They use their own criteria for lending that is out of our control.
  • Can I use more than one discount/promo code?

    No, Only one discount code per order is allowed. Please note promotional codes are not valid when we are in site wide seasonal sales e.g Black Friday etc.
  • How does the pre order deposit option work?

    We are proud to be the 1st Rug Store to offer a deposit option for any item that is out of stock and on pre-order. Simply select the 20% deposit option on the product page to pay only 20% today, you will pay the balance once the item is back in stock and we are able to dispatch it to you.
  • Laybuy

    We are proud to be the 1st UK Rug Store to offer Laybuy Laybuy lets you spread payments (interest-free) over 6 weekly installments Payments Pay your first installment when you order. The remaining 5 payments will automatically be taken each week on your selected payment day, from the debit or ...
  • Pay Later Providers

    Rug Love is the 1st Rug Store to offer the following Pay Later options. Klarna Clearpay Laybuy
  • When will my credit card be charged?

    Your credit card will be charged as soon as you click the "Submit Order" button on the checkout page to place your order, even if the item is a pre-order the money is taken at the time of ordering.