Payment, Promo's & Gift Vouchers

  • Is my information secure when making an online purchase with Rug Love?

    It's safer than it's ever been to place an order with Rug Love We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. ...

  • 14 Day "Price Match Promise"

    Rug Love proudly introduces the original "Price Match Promise" in the rug industry! You won’t get it cheaper. Full stop. We're proud of our competitive pricing, standing out as one of the best-value online rug retailers. If you find a better price elsewhere, we stand unique and are the only rug ...

  • When will my credit card be charged?

    When is my credit card billed? The moment you hit the "Submit Order" button during checkout, your credit card will be charged. Please note that this applies even to pre-order items; the payment is processed at the time of order placement.

  • Which payment options do you support?

    Currently, we accept these methods of payment: Visa Mastercard American Express Paypal Klarna Clearpay Laybuy Google Pay Apple Pay

  • What should I do if my payment was declined?

    What should I do if my payment is declined? If you encounter a declined payment, please proceed to place your order again, as we cannot restore an order once a payment has been declined. Steps to Take: For a smoother transaction next time, consider these suggestions: Verify Card Details: Doubl...

  • 20% Pre Order Deposit

    Deposit Option: As the sole rug store to offer this option, we take pride in presenting you with a convenient and flexible solution. With our exclusive 20% pre-order deposit option, you can secure your desired rug without the need for a full upfront payment. Simply select the deposit option on th...

  • Am I able to apply multiple discount or promo codes?

    Unfortunately, only one discount code can be used per order. Please be aware that promotional codes are not applicable during site-wide events such as Black Friday sales.

  • Is it possible to receive a refund for the difference if the price has changed after I placed my order?

    Is it possible to receive a refund for the difference if the price has changed after I placed my order? We consistently update our prices in our online store to stay competitive, just as many retailers adjust prices based on seasonal promotions like Christmas, Easter, and Black Friday. Unfortunat...

  • What is Klarna

    Please see the link below for details https://www.ruglove.co.uk/pages/klarna

  • My Clearpay payment was declined what should I do?

    Please contact Clearpay directly, They use their own criteria for lending that is out of our control.

  • My Klarna payment was declined what should I do?

    Please contact Klarna directly, They use their own criteria for lending that is out of our control.

  • Do You Offer A Price Match?

    Rug Love proudly introduces the original "Price Match Promise" in the rug industry! You won’t get it cheaper. Full stop. We're proud of our competitive pricing, standing out as one of the best-value online rug retailers. If you find a better price elsewhere, we stand unique and are the only rug ...

  • Laybuy

    We are proud to be the 1st UK Rug Store to offer Laybuy Laybuy lets you spread payments (interest-free) over 6 weekly installments Payments Pay your first installment when you order. The remaining 5 payments will automatically be taken each week on your selected payment day, from the debit or ...

  • Pay Later Providers

    Buy Now, Pay Later at Rug Love: We're proud to be the first rug store offering these 'Pay Later' options. Klarna: Learn More Clearpay: Learn More Laybuy: Learn More"