What should I do if my payment was declined?

What should I do if my payment is declined? If you encounter a declined payment, please proceed to place your order again, as we cannot restore an order once a payment has been declined.

Steps to Take:

For a smoother transaction next time, consider these suggestions:

  1. Verify Card Details: Double-check your card information, ensuring accuracy with details such as the expiration date and billing address.
  2. Security Code: Ensure you input the correct security code, which is typically a three-digit number located at the back of your card.
  3. Contact Your Card Issuer: We aren't informed about specific reasons for payment denials, so it's advisable to get in touch with your bank or card provider for clarity.
  4. Alternate Card: If the issue persists, consider using a different card.
  5. Bank's Security Protocols: If your payment is declined due to SSL security measures, please contact your bank for more details.

For any questions or concerns please contact us at hello@ruglove.co.uk. We promise to address all inquiries within 3 hours during business hours.

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