What should I do if my order hasn't been delivered yet?
1. Check If it is a pre-order with an estimated due date
Usually, a pre-ordered item will have an approx due date displayed - Please note this date is the date we expect our supplier to receive new stock, Please allow our regular delivery time frames after this date.
Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, check your tracking.
2. Track your order
All you need to do is use the link below to track your order:
3. I'm still waiting for my order
Please allow an extra few days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates. Please allow up to 5 working days after we have dispatched your order before reporting it as missing - We find 99% of orders do arrive with the customer within this time frame allowing for any potential delays in transit beyond our control
UPS Contact Number - 0345 787 7877
Parcel Force Contact Number - 0345 774 0740